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WHY
DON QUIJOTE 
The Organization
- don Quijote was established in 1986. We are exclusively geared
towards teaching Spanish and have become the leading
specialist in spanish study abroad programs.
- We use our years of experience,
together with your wishes and preferences, to continually refine
our service.
- don Quijote operates its own schools
in Spain (Barcelona, Granada, Madrid,
Salamanca, Seville, Tenerife) and Peru (Cuzco)
giving it absolute control over the quality of the programs. We
also work closely in co-operation with a school in Málaga.
- The organization also has its own information and enrollment
offices in the Netherlands and the United
Kingdom, two promotion offices in Salamanca
for the US market and the rest of the world.
- don Quijote study abroad programs are offered by 200 approximately
language travel agencies all over the world.
Service, Quality and Reliability
- If you have questions, we promise an answer
within 24 hours.
- If any small problem occurs once you are in Spain and you can
not solve it with our local staff, because of language problems,
you can phone, fax or e-mail with our central promotion office
in Salamanca where Dutch, English,
French, German, Italian and Japanese
are also spoken.
- We attach great importance to your
opinions. The information we obtain from student surveys
is used to provide even better service.
- All don Quijote employees come together at least once a year
for meetings and training courses.
- At least 50% of you come to us via word of mouth recommendations.
We consider this to be the best proof of the quality of our spanish
study abroad programs.
- Even though we have many students, the
schools remain intimate, enabling us to accommodate
individual wishes.
- From the first day you will be welcomed and supported, starting
with the pick-up service from the
airport or bus station.
Guarantees
- Money-back guarantee...
In case you feel any of the services are not in accordance to
the brochure, you must report your complaint in writing to the
school secretariat within the first week after arrival.
don Quijote will rectify the situation
within 2 working days. If the services are still not in
accordance with the brochure description, there are two possibilities:
1) don Quijote will refund the total
amount of the language program and lodging price, or
2) In the event that don Quijote does not come to an agreement
with you, your complaint will be handled
by an independent arbitration commission of the regional Spanish
Government.The appointed arbitrator will decide whether
your complaint is worthy of the money-back guarantee.
- Successfully pass the D.E.L.E.
exam...
If you attend at least 90% of the classes for 9 consecutive months
at any of the don Quijote schools, we guarantee
that you successfully pass the official D.E.L.E. exam.
Should you not pass, don Quijote will provide 4
extra weeks of study free of charge as well as pay the
re-examination fees.
- Maximum attention per student:
8 students per class...
No matter how many students enroll.
- Qualified teachers...
All our teachers are native speakers
and have a university degree.
- Always appropiate level...
don Quijote offers study abroad programs
at any level of Spanish, from beginners
to advanced. If you find that your language level does
not correspond with the level of your fellow students, just consult
with the Director of studies.
- Same didactic method and prices...
don Quijote owns various schools
in different cities. All schools use the same teaching
method allowing you to combine a
stay at different schools, in different cities while attending
a continuous program.
- Always suitable accommodation...
During the first week, if you are not satisfied with your home
stay, you may change to a different
family, free of charge and you do not need to provide any
reasons.
Our guarantees are there for your assurance,
that is the most important thing for us.
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